The privacy and security of your personal information is very important to us. This privacy policy explains how and why we use your personal information so you can be confident about giving it to us. We’ll never sell your personal data and will only share it with organisations we work with when it is necessary, and the privacy and security of your data is assured.
Who are ‘We’?
We are WeDo eBikes. Registered address: Quay Space, 11/12 Vaughan Parade, Torquay, Devon TQ2 5JG. Company number: 12919601.
In this policy whenever you see ‘We’, ‘Us’, ‘Our’, it refers to WeDo eBikes Ltd.
What this privacy policy covers
We are committed to protecting your privacy in accordance to our obligations under data protection legislation – the Data Protection Act 2018.
This privacy policy explains what information We will collect about you and how We will use it.
We promise to respect your personal information and keep it safe. We aim to be clear when We collect your information and not do anything you wouldn’t reasonably expect.
How do We collect your personal information?
We collect your personal data whenever you complete a booking online. We need to ask for this information in order for Us to process your booking. You may also give Us your personal data if you enter a competition.
Information collected automatically through our website
Google Analytics
When you visit www.wedoebikes.com, We use Google Analytics to help Us to understand how visitors are using Our site; this allows Us to improve your online experience. We do not make any attempt to find out the identities of those visiting our website. Please click here more information about Google’s privacy policy.
Cookies
We use cookies to ensure you get the best online experience with us. Cookies are all over the internet and are what We use to provide the best possible experience to our customers. Cookies are like your internet ID card and tell Us information every time you come to Our website. They are useful bits of technology and don’t compromise the privacy of your personal details either. Please use this website to find out about cookies, and how they help us and you: www.allaboutcookies.org/manage-cookies.
What information do We collect about you and how do we use it?
We will collect your name, address, email address, telephone number and date of birth in order to process your booking. We need your date of birth to confirm that you are over 16; We only hire eBikes to over 16s. We will only use your personal information to process your booking. We will only send you other marketing communications if you have given Us permission to do so.
Email marketing communications
We will only contact you if you have given Us permission to do so. By consenting to emails from WeDo eBikes, you are giving Us permission to use your email address to send you email marketing communications. If you don’t want to receive email marketing communications from Us anymore, you can opt out at any time by contacting Us or using the ‘Unsubscribe’ link within Our emails.
Third parties
We will never sell your personal information, and We will never share your data with third parties for marketing purposes unless you have given Us your consent.
Retention
We will only hold your personal information for as long as necessary for the purpose for which it was obtained.
Keeping your information secure
We will always ensure that your personal information is secure and that we have the necessary controls in place, and conduct regular audits, in order to protect it.
Debit and credit card details
We make every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the internet. When you make a booking, you enter a secure internet site (indicated by the letters https:// in the address bar and/or a padlock displayed in your web browser). When you make a payment, you enter your card details directly into Our payment provider’s secure web page. To protect you against credit card fraud, you will be asked to enter the unique security code printed on the back of your payment card.
Third parties
We sometimes use other companies to collect or process your personal information on Our behalf. We ensure that any third parties are contractually bound to ensure the security of your information.
If requested, We may need to provide the police, regulatory bodies or legal advisors with your information.
We will never share your information will any other third parties unless you have given Us your permission to do so.
Your right to access our data
You have the right to ask Us for a copy of the personal information We hold about you. You also have the right to request for any personal information We hold about you to be erased where there is no compelling reason for Us to continue to process this data. If you wish to request this information please write to Us at Data Protection, Wedo eBikes, Quay Space, 11/12 Vaughan Parade, Torquay, Devon TQ2 5EG or info@wedoebikes.com.
You will be asked to provide the following details: the personal information you wish to access, where it is likely to be held, and the date range of the information you wish to access. We will also be asked to provide two forms of identification. Once We have received this information and your identification, We will respond within one month. This timeframe may be extended by up to two months if your request is particularly complex.
Queries or concerns
If you have any queries or concerns about data protection at WeDo eBikes, please contact Us. If you are not happy with the response you receive, you may wish to contact the Information Commissioner’s Office at www.ico.org.uk.
May 2021